Traditional Managed IT Service Providers (MSP’s) have been responsible for managing your technology stack. This is often a reactive service focused on performance and reliability. REDD is a next-generation MSP that covers all spectrums of your success and is nowadays referred to as a Technology Success Partner (TSP).

The primary difference between a modern TSP vs a traditional MSP is the core focus on your proactive business success, beyond traditional tech. The key drivers here involve human-to-human centric understanding, increasing your enterprise valuation (EV), protection through security best practice, data intelligence to deliver insights and ultimately enhancing your biggest asset, your business.

Whether you’re completely on-premise, completely in the cloud, or somewhere in-between our team have the skills and resources to help you optimise your cloud costs whilst making sure you have the most secure, reliable and high performing technology platform to ensure continued success for your organisation.

REDD are experts in public, private and hybrid cloud. Our “REDD Cloud” can offer bespoke cloud solution that are either not available or cost prohibitive in a public cloud environment. We also very cost competitive cloud back up solutions in our private cloud.

Cyber threat in Australia over the past 12 months has significantly increased. There have been small and large organisations that have been breached resulting in significant pain.

REDD has invested in highly skilled resources, both internally and using industry best partners, to ensure you receive the best possible security aligned to your specific needs.

As the above image describes, cyber security is evolving past Anti Virus, Firewalls and spam filters, although these are still critical.

Separate to this, businesses need some level of threat detection & response watching their data 24×7, Detecting, Responding, Recovering, Identifying and Protecting.

REDD is taking this threat, your business and your data seriously.

To help mitigate cyber risk, we have launched three levels of threat detection across our Managed Security Services divisions. These are broken down as:

1. Managed Detection and Response

• • 24×7 security monitoring by SOC (Security Operations Center)
  • Customised Alerting
  • Customised security monthly and quarterly reporting
  • Incident Response team with guided remediation & Root cause analysis
  • Threat hunting
  • 90 day log retention

2. Managed Risk

• • Continuous vulnerability scanning
  • Comprehensive risk profiling
  • Proactive notifications and alerts
  • Actionable monthly reporting
  • Monthly Internal, External & host-based Vulnerability Scans

3. Managed Security Awareness

• • Fully Managed Cyber Awareness Program
  • Employee friction free user experience & Positive education and reinforcement
  • Ongoing Microlearning
  • 24×7 Account takeover monitoring
  • Integrated phishing simulations
  • Performance Analytics

Connectivity is the lifeblood of your business. Without reliable internet your business will grind to a halt. We offer a range of primary, secondary and tertiary connectivity options to give your business the resilience it needs to always be connected and online.

Unified Communications at REDD include VOIP calling, Teams Calling, Mobile plans, 4g and 5g and inbound 1300/1800 numbers.

The REDD team can design and tailor a solution to your business needs. We can assist with simple business calling via MS Teams, to complex call centre calling with value adds such as AI sentiment analysis on customer calls.