August 11, 2020
How Digital Innovations Connect Individual and Organisational Performance

Workplaces have long used standardised metrics and Key Performance Indicators (KPIs) to benchmark how an individual should be performing within a team. These are then used to provide answers around how a team, as a whole, is performing and why they are failing or excelling in a particular area. There are a number of problems that arise from this though:

1.    Metrics have human bias

Often, these metrics have been created by a team leader or manager; whilst these stakeholders play a role in determining the factors that measure success, human nature can lend itself towards bias, or creating metrics that miss vital observations.

2.    Metrics don’t tell the full story

When these metrics are only measuring a particular department’s performance and not connecting to the overall performance of a business, we face the old adage of decentralised information only ever being able to illustrate a slice of the story. With the whole picture, the decisions being made could be completely different, given they are informed by all of the data.

3.    Metrics are too simplistic

The insights derived from the traditional metric system are often very simple, dealing in the day to day operational side of a business. This lends itself to the post hoc fallacy, where we see companies – often only once a year – retrospectively connecting operational metrics to whether they achieved their strategic goals.

There are better ways to measure success

The age of digital has hailed in the era of Big Data, the popular term referring to the extent to which vast information is captured and used by organisations to better understand and predict behaviour (Martin andMurphy, 2016). And the sheer volume of the data available, both publicly and within organisations, can now be centralised, sorted and analysed efficiently by using powerful digital data analytics tools, like Power BI.

We take a look at the Microsoft 365 ecosystem below, as an example of how bringing these digital innovations together can deliver an unparalleled, real-time oversight across your organisation’s performance.

Leveraging the Microsoft 365 Ecosystem

Since the Teams collaboration tool, Planner and Power BI all sit within the Microsoft Office 365 ecosystem, you can leverage their interoperability to take the way you measure and monitor business performance to the next level. After you have effectively implemented Microsoft Teams across your business, you can then utilise Planner and Power BI. Sitting between the connection of these two systems is Microsoft Graph API, which captures Planner data and connects this to Power BI (and other reporting tools too).

Many organisations do not have the internal capability, nor the time, to create the custom queries that allow the interoperability of the Microsoft Office 365 ecosystem to come to life. However, once this is setup, the insights are delivered to you in easy to consume, interactive dashboards (see the examples below). To enable organisations with these capabilities, without needing to waste valuable time and effort, REDD Digital has created a bespoke, unique offering that makes it easy for you to start leveraging the connected ecosystem.

We can deliver management reporting capability across as many Teams as you like. Our custom offering also allows you to obtain high-level over-sight of the day-to-day, drill down into individual teams or each person’s workload and gain real-time understanding of how the operational arm of your business is tracking. Not only can you easily view departmental and individual workload but you can make decisions to optimise efforts to achieve strategic goals and resolve issues as they arise.

The Smart Analytics we deliver are customisable for each business and if you want more insights than the standard offering, we can deliver that too. Whilst your management team will still determine the key insights and performance indicators they’d like to measure, access to Smart Analytics can also show you the bigger picture view, allowing you to observe performance metrics that would have otherwise been left in the dark.

Please get in touch to find out more.

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